Outgoing voice mail recordings, or phone greetings, are often overlooked in terms of importance in establishing a business identity and letting others know you are open for business. As a new home-based business owner, you have many tasks to launch your services or products—perhaps a web site to design and personalize or other systems to put in place. It is surprising to find many home-based business owners who overlook their voice mail, or phone greetings, as a way to present their business in a professional manner.
When people contact you about your company’s services or products, your outgoing phone message may be their first impression of who you are and what kind of company you represent. While some home-based business owners cannot afford a separate phone line, there are still some standard practices a home-based business owner should establish. If you haven’t changed your outgoing phone message, record a new one that reflects your business and your professionalism.
- Answer tones in which the caller can hear a song/music. While this is popular for cell phones and friends, it is not professional.
- Short/curt messages intended for your friends such as “Here comes the beep. You know what to do.”
- Music, dogs barking, lawn mowers, or children screaming in the background.
Clearly state your name, your company, and ask them to leave a message with their phone number so you can call them back.
“Hi. You’ve reached Jane Doe with XYZ Company. I’m sorry I missed your call. Please leave a message and I’ll return your call as soon as possible. Thanks for calling and have a great day.”
Or if you will use your home phone (shared by other family members), you can say:
“You have reached the Doe family and the home office of Jane Doe with XYZ Company. Please leave a message after the tone and we will return your call as soon as possible. Thank you for calling.”
Tailor the message to suit your personality while remaining professional. Your primary goal is to attract customers and earn a serious income, so be serious about your business and you will see serious results. Treat your business like a hobby and you’ll see hobby results.
Taking care of these simple, but serious steps, will help you to show others that you are ready and open for business!
Read the other article in this series: Making and receiving business calls
If you liked this article, here are other articles you might enjoy:
Establish your home-based business identity in seven steps
A home-based business: What’s the attraction?
Personal growth, development, and continued learning: Why are they so important?
The link between personal development and business growth
Spotlight on home-based business owners: Lessons from entrepreneurs
Enjoy this article? Receive email alerts when new articles are available. Just click on the “Subscribe” button above.
Charmin Calamaris is a wife, mom of two little boys, entrepreneur, publisher and editorial director for The Momiverse—an online magazine for busy moms—and a writer for echoflam.com. Here she shares tips and experience about working from home as a way to earn more, maximize quality time in your relationships, and create a rewarding lifestyle. You can connect with Charmin in her “online office” on Twitter.