SMC-DC is hosting a panel regarding Using Social Media for Customer Service. Panelists will discuss how social media impacted the traditional customer service world, best practices for large enterprises in using social media to connect with customers, and local vs. national difference. Participants include moderator Shashi Bellamkonda, who is currently Head of Social Media and Brand Evangelism for Network Solutions; Munish Gandhi who founded Hy.Ly; Andre Francis who is the Social Media Representative for Pepco; and Tony Hudgins who is the Co-Managing Partner for Public Group/SET Entertainment, which includes DC favorites Public Bar, Sushi Rock, and Lupe Cantina.
Title: Using Social Media for Customer Service
Date: Wednesday, September 22, 2010
Time: 6:00 pm to 8:00 pm
Location: TBD very soon! Please watch the Eventbrite page for details.
Metro: Either Chinatown or Foggy Botton depending on final location decision.
Parking: Street or garages are available.
- Shashi Bellamkonda (Moderator): Head of Social Media / Brand Evangelism for Network Solutions (@shashib)
- Munish Gandhi: Founder of Hy.Ly (@munishgandhi)
- Andre Francis: Social Media Representative for Pepco (@pepcoconnect)
- Tony Hudgins: Co-Managing Partner for Public Group/SET Entertainment (Public Bar, Sushi Rock, and Lupe Cantina) (@tonyhudginsdc)
Sign up on Eventbrite: http://smcsept2010.eventbrite.com/
Once the event reaches full capacity, we will start a waitlist. Please email us at [email protected] if you wish to be added to the list, or to cancel your reserved spot.
In other SMC-DC News:
Digital East this October is offering a special discount code just for SMC-DC members. Please use discount code SMCDC75 to receive a $75 ticket price.
Mark you for calendars for an October 1 tweetup to see “The Social Network” (a.k.a. the Facebook movie). Theatre locations in DC, MD and VA. Stay tuned for where and what time the movie will be.
In October, our monthly event will be on a Monday instead of a Wednesday night. Mark your calendar for Oct. 25th. It will be part of a national Social Media Club initiative for social media and family.
A message from Jill Foster:
As a way to show appreciation for your continued participation in the social tech community, WomenWhoTech is to donating (2) tickets to two SMC-DC members to attend WomenWhoTech’s telesummit. Think top leaders, movers, shakers, entrepreneurs, and you – all on one telesummit! It’s time for the 3rd annual Women Who Tech TeleSummit that will take place September 15, 2010 with over 800 women (and men) from across the US and abroad in the non-profit, political and business world. The awesome event will feature an incredible lineup of thought provoking panels including technology change makers. The TechCrunch CEO, BlogHer’s COO, and more great minds will join this year’s speaker slate with more on panels, events, and how to register at http://womenwhotech.com.
To enter the raffle for free tix, just tweet the below twitter post (definitely include the cited hashtags as to ensure your name is entered to win!).
Hey @smcdc ! Want 2 hear TechCrunch CEO & other greats @WomenWhoTech’s Telesummit 9/15? Tweet this 2 enter 2 win free tix! #smcdc #wwt